Returns & Exchanges
At The Door Store, we want you to be completely satisfied with your purchase. If your new door doesn't perfectly fit your home's aesthetic or specifications, you can return it within 30 days of delivery for a refund or exchange.
Initiate Your Request
Log into your account portal or contact our support team with your order number to start the return process and receive a Return Authorization Number.
Prepare the Door for Transit
Carefully repackage the door in its original crate or packaging, ensuring all hardware and installation kits are included to prevent damage during return shipping.
Schedule a Pickup
Once your return is authorized, we will coordinate with our specialized freight partners to schedule a convenient curbside pickup from your location.
Quality Inspection & Refund
After our warehouse team inspects the returned item for any signs of installation or damage, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing